Alice Packard's resume

Prefer paper? Here's the print-version of my resume.

💼 Work experience

since Jul 2021

Senior Design Operations Associate at Gartner

Collaborated closely with a lead engineer to build and maintain the business’s first multi-brand design system. I was responsible for the Figma library ecosystem that supported 4 products (each with unique visual design languages). See portfolio project.

Deprecated two-dozen legacy components in old libraries that are now handled by the new multi-brand library.

Built a custom “app” (using Coda) for tracking changes at the component level, housing design documentation, dashboards displaying individuals’ contribution stats and richer historical data about each component library’s history for librarians and consumers.

Established a peer-review process for quality checking components before publishing, fostering a culture of excellence and collaboration between product designers and our DS team.

Regularly announced new elements and significant updates via engaging, tastefully emoji-rich summaries in Slack, sometimes with accompanying video demos.

Built a fully custom user experience research repository using Coda. This repo contained all of the UXR team’s findings and recommendations across every study. Designers, product folks, and engineers could filter across this data set to inform OKRs and align on a shared UX vision. See portfolio project.

Revamped our team onboarding checklist to be faster and easier for hiring managers to personalize to the new teammate's role, seniority level, location, contract type, and what areas of the product they'd be working on. See portfolio project.

Translated a 50+ page InDesign research findings deck template file into a set of Figma components and template file. This tool switch drastically cut down on researchers’ peer review time.

Aug 2023 - Dec 2023

Adjunct professor, taught "Visual Communication Design" (GDES-200) at American University

Led a class of 15 students, two-thirds majoring or minoring in graphic design, and half with zero experience using Adobe software. 

Recorded high-quality, in-depth video demos covering Illustrator and Photoshop basics for asynchronous consumption via youtube. These were supplemented with more targeted in-class live demos.

Taught foundational concepts via engaging lectures that built upon each other: gestalt principles, color theory, hierarchy, data visualization, and typography fundamentals.

Taught Adobe software features through live, follow-along demos as well as follow-up video recordings hosted on youtube for asynchronous reference.

Emphasized good critique etiquette through direct, hands-on experience with every assignment. Taught strategies for pointing out flaws and weak areas without making it about the designer. Reminded them that critique is about coming together to help elevate work, not a compliment party nor tear-down session.

Oct 2019 — Jun 2021

Product Design Prototyper at FiscalNote

Co-constructed a massive Figma prototype (dozens of unique pages) for testing a risky idea to refactor the entire UI and experience of the business’ flagship product. Built an “open world” experience for unscripted exploring, and 2 guided flows to demo interactions, new functionality, and key user-flows. This was used in desirability testing with the UX research team and for demo-ing to stakeholders (including the C-suite executives).

Prototyped and facilitated user research sessions on a new “social media monitoring” feature (a highly requested feature from customers). Collaborated with UX Researchers to analyze the data, and Data Scientists to ensure the vision could be delivered.

Crafted a user research operations ecosystem that coupled day-to-day task management with historical records of our work so we could better forecast and scope out future initiatives (e.g. tracking who we met with, recruitment costs, how much work went into initiatives, etc.)

Collaborated with user researchers to create a system of codes in Dovetail used to qualitatively analyze and then compare data across research initiatives, products, and user personas. This code system aided our team in answering highly specific questions anyone in the business had about our customers on the fly.

Sep 2017 — Sep 2019

Designer at Brunch Digital

Spearheaded an effort to improve our web design project process by standardizing the way Sketch files were organized. Collaborated closely with both our design and development teams to identify pain points in our legacy process and account for them in our new process.

Co-led a summer internship program. Wrote the on-boarding handbook, and designed the structure of the program. Helped our design intern define her goals and her long-term summer project, held check-in meetings with her on her progress, and led software training sessions for the entire intern cohort.

Aug 2017 — Sep 2018

Busser and backwaiter at 2Amys

Fired tickets, ordered and ran drinks from the bar to servers' tables, bussed and set tables, re-stocked pizza boxes for the kitchen, sat customers and made small talk while distributing water glasses, occasionally answered questions about the menu ("my favorite appetizers are...", or "the fava bean crostini will only be around for another week, don't miss it"), communicated 86'd items to servers who were out of ear-shot of the kitchen, occasionally hosted (I got to welcome Ruth Bader Ginsburg and her security detail once, which is my one and only DC-brag), made espresso drinks (I was not great at this), mopped bathrooms, cleaned toilets, untangled apron strings, folded pizza boxes, re-filled salt shakers and pepper grinders, re-stocked fridges, and replenished wine displays.

I loved this job. I am lucky to have had such a positive experience in a service role (didn't need The Bear to know how rough restaurant work can be). 2Amy's is where I learned how to be a team player.

📜 Certifications

earned Jun 2024
earned Sep 2023

Getting started with ProductBoard via ProductBoard's in-house training program, "ProductBoard Academy"

earned Feb 2023
earned Nov 2022

Coda Doctorate via Coda's in-house training program, "Earn your Doctorate"

Check out my capstone project: a Figma library buddy doc. It helps teams capture a richer publication history of their library files.

🧰 Tools

enjoying since 2018

Figma

My fav. If you somehow missed it, I keep a blog about Figma components!

enjoying since 2020

Coda.io

I've built interactive documentation, task and project trackers, retro docs that feel like web-apps, interactive data repositories, status-update formatters, dashboards, and a personal grocery list app optimized for my local stores' layouts.

enjoying since 2019

Webflow

This very website is built on Webflow!

enjoying since 2021

ConvertKit

As a supplement to my blog, I run a newsletter to I can better connect with my readers.

love/hate since 2013

Adobe Creative Suite

InDesign, Illustrator, and Photoshop (which is where it all began. And yes, it was a bootleg copy... I started with v7.0 around 2008).

🎒 Education

class of 2017

BA in Graphic Design from American University

American U's graphic design program featured a web & digital interaction track, and a print media track. I was interested in both, but (like most of my peers) ultimately specialized in web. My all-time favorite course was a film photography class where I learned to shoot 35mm, process my film, and print in the dark room.

Want to work together?

If my experience and skills sound like they'd benefit your team, then you and I should talk! Reach out using the form below so we can figure out a time to chat.

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